Overview:

Armsoftech continues to expand the team and is looking for a Junior Customer Support Specialist. We need a true, experienced and accomplished professional who shares our culture and values.

Purpose of the Role:

You’ll support seamless customer experiences by delivering timely, empathetic, and well-structured assistance via live chat and email.

Your work will impact customer satisfaction and service efficiency by ensuring clear communication, accurate issue resolution, and consistent adherence to internal processes.

Key responsibilities:

Respond to live chats and email inquiries professionally and efficiently

Assist customers with account verification and document processing

Provide comprehensive advice and guidance to resolve customer concerns

Use internal tools and workflows effectively (training provided)

Escalate complex or unresolved issues to the appropriate team with detailed documentation

Ensure a high level of customer satisfaction through quality and accurate communication

Maintain speed, accuracy, and professionalism while handling a high volume of conversations

Work from a comfortable office in Tbilisi – is a must

Working on a shift schedule 2/2 (shift 12 hours, alternation of day and night shifts)

Required Experience:

English proficiency (B2 level or higher)

Strong soft skills – patience, empathy, and problem-solving ability

Excellent typing speed and ability to work efficiently with multiple software tools

A team player with a strong sense of accountability

A customer satisfaction-oriented mindset